Effective 31 August 2026 · version 2026-08-31.1

SAYDO Service Terms

These terms are the agreement between you and Amax Digital (Pty) Ltd, registration number 2021/365987/07, trading as SAYDO ("SAYDO", "we", "us" or "our"), for the SAYDO website, dashboard, official WhatsApp service and related features. By creating an account or accepting an invitation, you agree to them. If you do not agree, do not create or use an account.

1. Definitions and order of documents

"Account" means the individual or business portal account. "Linked number" means a WhatsApp number connected to an account through SAYDO's phone-bound LINK process. "Content" includes messages, voice notes, files, images, prompts, replies and generated output. "Credits" are service-usage units, not money. "Provider" includes Meta/WhatsApp, OpenAI, PayFast, hosting and email providers.

Your selected plan, displayed final price, checkout disclosure, these terms, the Privacy Notice, Payment, Cancellation & Refund Policy, and any applicable Business Account Terms together form the agreement. A specific checkout description controls the commercial details of that purchase; these terms control the service generally. Rights that law does not allow us to exclude always prevail.

2. Eligibility, registration and account security

You must be at least 18 years old, provide accurate current information and be legally able to contract. You must use a valid email address and link only a number that you own, control, or are authorised to use. You must not create duplicate Trials, impersonate another person, share verification codes, bypass access limits or give another person unauthorised access.

You are responsible for keeping your password, email access, WhatsApp account and one-time links secure. Tell us promptly at info@saydo.co.za if you suspect unauthorised use. We may require fresh authentication or number verification before a sensitive change. Individual accounts may change their linked number no more than once in a rolling 30-day period unless support verifies an exceptional recovery need.

Registration and checkout are electronic transactions. You can review and correct entries before submitting. We record the applicable terms version, consent evidence, order description and price. You may save or print these pages and your PayFast confirmation.

3. Individual, Trial and business accounts

An individual account is intended for one person and one linked WhatsApp number. The one-time individual Trial includes 200 credits and requires no payment card. From 17 September 2026, new Business accounts may instead choose a Business Free Trial with one shared 200-credit pool across up to 5 WhatsApp numbers, not 200 credits per number. No card is required and adding or reconnecting numbers does not replenish the trial. A self-registered Trial starts after verification; an administrator-created Trial starts when the invitation is created, even if accepted later. It ends when its credits are exhausted or on the expiry date shown for the account, and never renews automatically.

A business account is a paid account controlled by one account owner. Multiple linked numbers use a shared credit pool, subject to the selected plan's capacity. The owner can view, search and export saved content associated with all linked numbers. The owner must have authority to link each number, give all required workplace/privacy notices and manage user access. Removing a number stops future service and cancels queued work for it, but does not itself erase retained history. The Business Account Terms form part of every business subscription.

4. The service and how it responds

SAYDO processes only content delivered to its official WhatsApp number or submitted through an enabled dashboard function. Depending on message type and context, it may transcribe supported audio, treat a direct voice note or text as an AI request, polish a transcription, answer a question about a supported image or file, use a replied-to message as context, search saved memory, or offer follow-up actions. Availability and exact behavior can vary by format, plan, provider rules and feature status.

Each linked WhatsApp sender is routed to an isolated AI conversation. Searchable local memory is enabled by default for eligible users and can be disabled. Turning memory off removes supported local searchable memory but is not the same as deleting provider-held conversation state; use RESET, DELETE HISTORY or the dashboard controls described in the Privacy Notice for the intended result.

SAYDO is a productivity tool, not an emergency service or a substitute for professional medical, legal, financial, accounting, security or safety advice. It cannot contact emergency services. Generated responses and transcriptions can be incomplete, inaccurate, fabricated, delayed or unsuitable. Check important names, dates, figures, instructions and decisions against the original material and an appropriate professional.

5. WhatsApp permission, service messages and opt-out

Registration or invitation acceptance separately asks for permission to send SAYDO verification, account, service, usage, credit and billing messages to the supplied WhatsApp number. Control of that number is confirmed only when the complete, single-use LINK command is sent from that same number to the official SAYDO chat. A permitted invitation or link flow may send an approved template; if automatic delivery does not arrive, the dashboard provides buttons that open the official chat with the command prefilled.

SAYDO does not buy contact lists or send unsolicited marketing. An unregistered person who messages the official number may receive a limited service reply explaining registration or support. Free-form replies are sent within WhatsApp's user-initiated service window; an approved template is used where Meta requires one. Separate marketing consent is required for promotional messages where applicable.

Send STOP, contact support, close the account, or—where applicable—have a Business account owner remove the linked number to withdraw WhatsApp permission. STOP suspends new WhatsApp processing and queued work for that number while leaving dashboard access and retained records intact. Reconnection requires fresh consent and LINK proof. Withdrawal does not make earlier authorised processing unlawful.

6. Your content, voice notes and other people

You retain your rights in Content. You grant us a limited, non-exclusive permission to receive, copy, secure, transmit, transform and otherwise process it only to provide and support the service, follow your instructions, prevent abuse, resolve disputes and meet legal obligations. You confirm that you have all rights, authority, notices and consents needed to submit the Content.

If a voice note, recording, forwarded message, document or image concerns another person, you are responsible for having a lawful reason to process it and for giving any required notice or obtaining any required permission. Do not use SAYDO for covert monitoring, unlawful interception or surveillance. See the Voice, Recording & Third-Party Content Notice.

7. Acceptable use

You may not use SAYDO to break the law or another person's rights; send spam, bulk or unsolicited messages; harass, threaten, discriminate, defraud or impersonate; distribute malware; defeat authentication, limits, security or provider safeguards; probe another user's data; generate or distribute child sexual abuse material; exploit children; or submit content you are not authorised to process.

You may not use the service to transact in or facilitate categories prohibited by WhatsApp policy, including unlawful goods, weapons, illegal drugs, tobacco, regulated gambling, adult services, deceptive finance or other restricted commerce. Do not submit passwords, access tokens, full payment-card or bank-account numbers, government identifiers, or prohibited sensitive health/financial information. We may reject content, limit a feature, suspend an account, preserve relevant evidence or report conduct where reasonably necessary to protect users, providers, the service or comply with law.

8. Plans, included credits and top-ups

The dashboard shows the current plan, included monthly credits, price and number capacity. One confirmed paid subscription payment grants the displayed allowance for one month from that payment. Unused monthly plan credits expire at the end of that billing period and do not roll over. The request accepted while sufficient credit remains may finish even if it uses the final available credit; later processing pauses until eligible credits are available.

A top-up can be bought only while an active paid SAYDO subscription is in its paid period. Top-up credits are used after current monthly credits and remain valid for three years from purchase or until fully used. A subscription scheduled to cancel remains eligible for top-ups through its already-paid period; once that paid period ends, new top-up purchases stop. Cancellation does not shorten the stated validity of top-ups already purchased. Credits are non-transferable, cannot be exchanged for cash and do not represent stored money, except to the extent law requires otherwise.

9. PayFast authorisation and recurring billing

PayFast hosts payment entry; SAYDO does not receive or store your complete card number or CVV. When you accept a subscription checkout, you authorise PayFast to charge the displayed amount monthly on approximately the corresponding billing date until cancellation. The checkout states the amount, frequency, allowance and that renewal is ongoing. Provider token and payment evidence may be retained in protected form to operate the mandate, reconcile payments, address fraud and handle disputes.

Payment confirmation from the browser is not proof of payment. Access and credits are granted only after authenticated and reconciled PayFast notification. Duplicate notifications grant benefits only once. See the Payment, Cancellation & Refund Policy.

10. Plan changes, cancellation, failed renewal and reactivation

You may cancel without a cancellation fee through the dashboard. Cancellation normally stops the next renewal and service continues until the end of the already-paid period. A scheduled upgrade or downgrade applies according to the description shown before confirmation; immediate changes, pro-rating or replacement of a mandate will occur only where the dashboard expressly says so.

If a renewal fails, PayFast or SAYDO may perform bounded provider-supported recovery attempts, request an updated payment method, reconcile a delayed notification or place the account in a displayed grace/past-due state. We do not fabricate a successful payment or grant duplicate credit. Paid WhatsApp processing may pause when the grace period ends, but the user can still sign in to view retained data, pay, reactivate or request deletion. A cancelled subscription can be reactivated only through an available provider-supported flow or a new checkout.

11. Refunds, disputes and chargebacks

Subject to rights that cannot be excluded, we offer a full refund within seven days of the first paid purchase if none of its paid credits have been used. We investigate duplicate or incorrect charges and paid periods during which SAYDO could not provide the purchased service. Used credits are not refundable unless law requires it. Approved refunds are submitted to the available provider route as soon as reasonably practicable; PayFast and bank processing times are outside SAYDO's control.

Contact us before initiating a chargeback so we can investigate. A chargeback does not automatically cancel a recurring mandate. Fraudulent or abusive disputes may result in suspension while evidence is reviewed. Nothing here removes a statutory cooling-off, quality, refund or dispute right.

12. Memory, exports, deletion and account closure

The dashboard can display, filter, search and export supported saved memory. Exports are limited to the saved records and scope offered by the interface; they are not guaranteed to contain every operational or provider record. A downloaded CSV or XLSX file is under your control and outside SAYDO's security controls.

RESET, CLEAR MEMORY, DELETE HISTORY, MEMORY OFF and account deletion have different effects, which the Privacy Notice and Retention Schedule explain. Account deletion requires verification. SAYDO aims to complete a verified request within 30 days, but a provider cancellation or deletion failure can keep the workflow incomplete while it is retried or investigated; WhatsApp access stays revoked during that process. Service data is removed or de-identified where applicable, while pseudonymised payment, security, fraud, dispute and statutory records may be retained for their lawful period. Removing a business-linked number is not an account-deletion request.

13. Providers, availability and changes

SAYDO depends on independent providers, including Meta/WhatsApp, OpenAI, PayFast, hosting and email services. Their outages, rules, format support, review decisions and service changes can affect SAYDO. We do not control or guarantee a provider's approval or continued availability. We may narrow, pause, move or discontinue a feature when reasonably needed for security, law, provider compliance or service integrity, including if a provider restricts general-purpose AI experiences on WhatsApp.

We aim to provide the service with reasonable care but do not guarantee uninterrupted access, immediate delivery, perfect transcription, preservation of every message, compatibility with every file or a particular AI result. We may update the service and these terms. We will give reasonable notice of material adverse changes where required and will obtain fresh acceptance before applying a new recurring charge or other change that requires consent.

14. Intellectual property and feedback

SAYDO software, interfaces, branding, workflows and documentation are owned by us or our licensors. These terms give you a limited, revocable, non-transferable right to use the service for its intended purpose while your account is eligible. You may not copy, resell, reverse engineer or misuse protected elements except where law permits. If you provide feedback, you allow us to use it without obligation, but this does not transfer ownership of your Content.

15. Suspension and termination

We may restrict or suspend an account for non-payment, misuse, security risk, false information, provider instruction, legal requirement or material breach. Where reasonably possible we will explain the reason and provide a route to resolve it. Immediate action may be necessary to protect people, data or systems. You may stop using the service, cancel a plan and request account deletion at any time.

16. Liability and consumer rights

Nothing in these terms excludes a right or liability that cannot lawfully be excluded, including applicable consumer rights or liability for gross negligence or intentional misconduct. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, lost profits or decisions made solely from unverified AI output. Any permitted aggregate monetary liability arising from the paid service is limited to the fees you paid to SAYDO during the three months before the event giving rise to the claim. This limit does not apply where prohibited by law.

17. Complaints, notices and governing law

South African law governs this agreement. Email service, billing, cancellation, consent or privacy complaints to info@saydo.co.za. We will acknowledge and investigate them using the contact details on your account. This internal route does not prevent a complaint to the Information Regulator, National Consumer Commission, an applicable ombud or a court with jurisdiction.

18. Supplier information

Displayed customer prices are final. SAYDO will identify VAT as VAT only if Amax Digital (Pty) Ltd is a registered VAT vendor and legally entitled to do so. The current service does not claim membership of a specific private industry code or alternative-dispute body.